Payment Policy

Syntrach may accept bank transfer, cards, mobile financial services, internet banking and other methods displayed on the invoice or checkout. Online payments are expected to be processed initially through SSLCOMMERZ, with other authorized gateways added when appropriate.

Availability depends on country, currency, gateway and service. We will never ask you to send a card PIN, CVV, one-time password or online-banking password by email or chat.

A payment is not final merely because a browser displays a success page. Syntrach will confirm the transaction through the payment processor's secure server notification or validation service, including transaction reference, amount, currency and status. Service activation or order confirmation may wait for that verification.

Payment processors and financial institutions may apply their own terms, privacy practices and security checks.

Prices will be displayed in the currency stated on the proposal, invoice or checkout. The initial local settlement currency is expected to be Bangladeshi Taka (BDT). If a gateway converts another currency, the processor or issuing bank may determine the exchange rate and fee.

Prices may exclude VAT, withholding tax or other charges unless expressly stated. Customers are responsible for taxes or duties legally payable by them. Syntrach will issue tax documents where required and after necessary registration details are confirmed.

A failed or cancelled transaction does not create a confirmed order. A pending transaction may require reconciliation with the gateway or bank. If money appears deducted but no confirmation is received, contact us with the transaction reference; do not repeat payment until the status is checked.

Temporary card or bank holds are controlled by the financial institution and may clear automatically.

Please contact Syntrach first so we can investigate. A chargeback filed for a valid, delivered and undisputed service may lead to service suspension while evidence is reviewed. We will respond honestly to bank or gateway inquiries and will not restrict a customer's legal dispute rights.

We may use gateway risk signals, transaction patterns and reasonable identity or business verification to prevent fraud. We may delay, decline, cancel or refund a transaction that appears unauthorized, inconsistent or high risk.

We may request the payer name, billing contact, business details, transaction reference or proof of authorization. Never send a full card image, password, OTP, PIN or CVV. Any suspicious payment request should be reported through our official contact details.

An invoice or receipt will identify the service, amount, currency, applicable tax and payment status. Customers should provide accurate billing details before payment. Correction requests should be made promptly and may be limited after statutory reporting.

Payment credentials are entered on the secure interface of the authorized gateway or participating financial institution. Syntrach does not intend to store complete card or banking credentials. Our systems will use encrypted connections and independently validate gateway results before marking an order paid.

Syntrach may add or replace processors such as Stripe, PayPal or other authorized providers. This Policy is processor-neutral: the payment method shown at checkout, applicable provider terms and Syntrach's invoice will govern the individual transaction.

Payment questions may be sent to billing@syntrach.com or by phone or WhatsApp at +880 1719-755162. Our postal address is House #48, Road #12, Sector #13, Uttara, Dhaka-1230, Bangladesh. Include the invoice or transaction reference, but never include secret payment credentials.