This is an initial business draft written in clear language. It does not replace advice from a qualified lawyer. Syntrach Technologies should complete all marked details and obtain legal review before accepting live payments, launching paid software, or entering new jurisdictions.
Introduction
Syntrach Technologies ("Syntrach", "we", "our" or "us") respects your privacy. This Policy explains how we collect, use, store and share personal information when you visit syntrach.com, contact us, request a service, make a payment, or later use a Syntrach product.
Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details, such as name, company, email address, phone number and country.
- Inquiry and project information you choose to provide.
- Account, support and service records when customer systems are introduced.
- Transaction references, invoice details, payment status and limited payment-method information.
- Technical information such as IP address, browser type, device information, pages visited, timestamps and security logs.
- Documents or files you voluntarily submit for an agreed service.
Please do not send confidential, regulated or sensitive information unless it is necessary and an appropriate agreement and secure method are in place.
How We Use Information
We use information to respond to inquiries, prepare proposals, deliver and support services, process and verify payments, issue invoices, operate and secure our website, comply with legal obligations, prevent misuse, and improve our services.
Where required, we rely on consent, performance of a contract, compliance with law, or our legitimate business interests. We do not sell personal information.
Third-Party Services
We may use carefully selected providers for hosting, infrastructure, email, analytics, customer support, accounting and payment processing. They may process information only for the relevant service and under their own legal obligations and contractual terms.
Our website may link to independent third-party websites. Their privacy practices are outside our control.
Payment Information
Payments may be processed by an authorized third-party gateway, initially expected to include SSLCOMMERZ. Syntrach does not intend to store complete card numbers, PINs, CVVs or online-banking credentials. The processor and participating financial institutions handle payment credentials under their own security and privacy requirements.
We may retain the payer name, transaction reference, amount, currency, status, risk result and invoice information needed for verification, support, refunds, accounting and fraud prevention.
Data Security
We use reasonable administrative, technical and organizational safeguards appropriate to the information and service, including access control, encrypted transmission where supported, backups, monitoring and restricted administrative access. No internet service can guarantee absolute security.
Data Retention
We retain information only as long as reasonably necessary for the purpose collected, contractual support, dispute management, security, accounting and legal obligations. Retention periods may differ by record type. When information is no longer required, we will delete, anonymize or securely archive it as appropriate.
International Data Transfers
Some technology providers may store or process information outside Bangladesh or outside your country. Where applicable, we will use reasonable contractual and security measures and comply with relevant transfer requirements.
Children's Privacy
Our business website and services are not directed to children. We do not knowingly collect personal information from a child without appropriate authorization. If you believe a child has provided information to us, contact us so we can review and remove it where required.
Your Rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some requests may be limited where we must retain records for a contract, security, legal claim or legal obligation.
We may verify your identity before acting on a request. We will respond within the period required by applicable law.
Contact Information
Privacy questions and requests may be sent to privacy@syntrach.com, by phone or WhatsApp at +880 1719-755162, or by post to House #48, Road #12, Sector #13, Uttara, Dhaka-1230, Bangladesh.
Policy Updates
We may update this Policy when our services, providers, technology or legal obligations change. The revised version will show a new effective date. Material changes may also be communicated through the website or another suitable channel.